Need a hand?

Email support@riffage.app. Include your operating system, Riffage version and what happened.

A file is missing on another computer

Open the same vault in Riffage on both computers and keep them connected. Check Backup in the vault's settings for uploads, downloads or an error. Large files can take a while. If you were invited to a vault, sign in with the email address the invitation was sent to.

If it is still stuck, send us the error message and roughly when it happened. Do not delete your local copy to try to fix a sync problem.

Manage a subscription

Open the vault's settings, choose Plan & billing, then Manage subscriptions & invoices. Billing shows all the vaults you pay for. Only a vault's owner pays; joining someone else's vault does not start a subscription.

For an unexpected charge, cancellation problem or refund request, email us from the address used for billing. Include the receipt number if you have it. Do not send card details.

Report a bug

Tell us what you were doing and what you expected to happen. If you send a screenshot, hide private lyrics, account details and anything else you do not want to share. Diagnostic logs can include file paths and project names; review them before sending.

Your account and files

See Your files & cloud storage for backup limits and deletion, or the Privacy Policy for personal data requests. You can also email us if you have lost access to the app.